Shipping policy
At Purely Sinful Delights, we are committed to delivering freshly baked cakes to your doorstep with the utmost care. Please review our shipping policy below to ensure a smooth and delicious experience.
Processing Time:
- All orders are freshly baked upon confirmation to ensure the highest quality.
- Please allow 1-3 business days for your order to be processed before shipment.
Shipping Options:
- We currently offer standard and expedited shipping options to meet your needs.
- Standard shipping typically takes 3-5 business days once your order is dispatched.
- Expedited shipping is available for an additional fee and will deliver within 1-2 business days after dispatch.
Shipping Costs:
- Shipping rates are calculated at checkout based on your location and the shipping method selected.
Delivery Areas:
- At this time, we are unable to deliver outside of New York State, P.O. boxes, Alaska, Hawaii, or international locations.
Special Handling:
- We take extra care in packaging to ensure they arrive in perfect condition.
- Orders are shipped with cold packs to maintain freshness, especially for delicate frostings and fillings.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking details to follow your cake’s journey.
Delivery Issues:
- If your order arrives damaged or spoiled due to shipping delays or other unforeseen circumstances, please contact us within 24 hours of delivery at sales@purelysinfuldelights.com and we will do our best to resolve the issue.
Note:
- We recommend being available to receive your order upon delivery, as we cannot guarantee the condition of cakes left unattended.
Thank you for choosing Purely Sinful Delights! We look forward to sweetening your special moments.
